Callisto Wealth Management Ltd
Rainford Hall
Crank Road
St Helens
WA11 7RP

How am I covered if things go wrong?

Putting your mind at rest

Transparent about investor protection

At Callisto we aim to build long-term relationships with our clients that are built to last. We have never had a complaint and do not lose clients, but if a disagreement did occur in the future, we are happy to be open and transparent about our complaints handling process, your rights as a consumer and further protection should institutions fail.

If a client complains we have a duty to investigate their concerns and our compliance officer will look into their complaint on an impartial basis, and within a set time frame. If we cannot settle a disagreement with a client, they will be made aware at the end of our internal complaints handling process that they can then contact various public bodies to look into their concerns. Below we lay out the various measures and bodies that will put our prospective clients’ minds at rest, so that they may invest with confidence.

Financial Ombudsman

Settling disputes between clients and companies

The Financial Ombudsman Service (FOS) is an independent official body, established by Parliament, for settling disputes between UK-based financial companies and their clients, should this not conclude with a satisfactory outcome. Regulations state these companies must ‘treat customers fairly’. If they don’t, the FOS is there to provide a free way to seek a fair outcome.

Professional indemnity insurance

Why is it needed?

Professional indemnity insurance (PII) is liability insurance that covers firms when a third party, like a client claims to have suffered a loss, usually due to professional negligence.

Fund protection

Safety of your money is paramount

Clients investing in an Open-Ended Investment Company (OEIC) or a unit trust are protected by a trust structure. Funds are held in the client’s name and protected by a custodian. The custodian holds our client’s securities for safekeeping and is responsible for the safety our client’s funds.

Platform protection

Online access is important, but so is security

At Callisto we invest a lot of our client’s assets onto online platforms that allow them to see their portfolio and any transactions that have been carried out, whenever they want to. The platform is the custodian of the client’s assets and it is important for our clients to understand that protections are in place, should the platform experience any future difficulties.

The Financial Services Compensation Scheme

Why is it important? How it works.

The Financial Services Compensation Scheme is the UK’s statutory fund of last resort for clients of financial services firms. This means the FSCS can pay compensation to consumers if a firm is unable, or likely to be unable, to pay claims against it. FSCS is an independent body set up under the Financial Services and Markets Act 2000 (FSMA).

Financial Planners’ Group

The Power of More

Prospective clients often ask what would happen to them and ongoing advice and service if their adviser at Callisto suffered a serious illness, or something worse. Callisto has been a member of the Financial Planners Group since its inception in 2015. The Financial Planners Group are a group of like-minded financial planning businesses, committed to applying the best financial thinking for the benefit of our clients. At the heart of the way we all operate is a fundamental belief in the power of financial planning and its ability to transform people’s lives. We have locum arrangements in place to ensure that our clients have access to good advice should something happen.

The Callisto App

How secure is it?

We understand that we are dealing with sensitive financial information and that’s why we take data protection and security so seriously. The Callisto app uses the same level of data encryption and security as banks to ensure that your data is protected at all times. We don’t store any of your bank or credit card account usernames or passwords. In fact, you simply see a view of your banking or credit card accounts so no transactions take place through the Callisto app; all that is still safely handled by your bank or credit card supplier. Using the Callisto app is as safe as using your online banking service.

The details on this page cover the basics of the protection in place should you wish to invest. For prospective clients who want to know more please click here. 

Why not pop in for a coffee and a chat about your plans and your investments. We’ll review your portfolio with you and give you a second opinion. If we think it is well-suited to your long-term goals, we’ll happily tell you so. But if we think it isn’t working as well as it should, we’ll explain why. Give us an hour and we’ll show you how to get the best out of your life and your money.

Please feel free to get in touch - or phone 01744 881 421 We would love to hear from you
Request A Callback

Other Interesting Articles

The most comprehensive investment library anywhere

What are life and financial transitions?

Read Article

How do I get started?

Read Article

Which is best – financial advice or financial life planning

Read Article

Life Planning

Learn how we help you to identify, create and maintain the lifestyle you want.

Learn More

Financial Planning

Discover how we use the technology that is transforming our profession.

Learn More

Investment Planning

All investment portfolios are not the same. Learn what makes ours different.

Learn More